Refund Policy

1. 7-Day Right of Withdrawal

In accordance with Article 49 of the Brazilian Consumer Defense Code (Law No. 8,078/1990), you may withdraw from a paid subscription contracted online within 7 (seven) calendar days from the date of subscription or of the first payment, whichever is later, without having to give any reason.

If you exercise this right, we refund in full all amounts you paid for the subscription, including any fees, monetarily adjusted.

2. How to Request a Refund

To exercise your right of withdrawal, send an email to support@getmonitor.io within the 7-day period with:

• The email address of your StatusPage.one account
• The plan you subscribed to and the date of the payment
• A statement that you wish to withdraw from the subscription

A request sent within the 7-day period is valid even if we reply or process it after that period ends. We will confirm receipt of your request by email.

3. How the Refund Is Paid

Refunds are made using the same payment method used for the purchase:

• Credit card: we request the reversal of the charge from the card issuer. Depending on your issuer and billing cycle, the credit may appear on your next statement or the one after.
• PIX: we transfer the amount to a bank account held by the person who made the payment.

Once the withdrawal is processed, the subscription is cancelled and access to paid features ends.

4. After the 7-Day Period

After the 7-day period, the annual fee is not refunded. You can cancel the renewal at any time and keep access until the end of the year already paid.

Undue charges, such as duplicate charges or charges after a confirmed cancellation, are always refunded.

5. Related Documents

This policy is part of our Terms & Conditions. Information about how we handle your data after cancellation is available in our Privacy Policy.

6. Contact

For any questions about refunds, email us at support@getmonitor.io.